Terms of Service

Sublime is the goal-based AI platform: you connect the tools your team already uses, and Sublime deploys specialized agents and multi-step workflows ("flows") that act on your behalf across those tools, with evidence-backed run logs, measured against the goals your org runs on. Features vary by plan and may evolve over time.

To use Sublime you must:

• Be at least 16 years old and able to form a binding contract.
• Provide accurate account information and keep it current.
• Keep your credentials confidential. You are responsible for all activity under your account. Tell us immediately at hello@trysublime.io if you suspect unauthorized use.

• Subscriptions. Paid plans start and bill monthly in advance through Stripe from the day you subscribe, then renew automatically until canceled. Taxes may apply based on your location.
• Cancellation. You can cancel anytime from Settings → Billing (via the Stripe billing portal). Cancellation takes effect at the end of the current billing period; we do not prorate partial months except where the law requires it.
• Price changes. We may change prices with at least 30 days' notice; changes apply from your next renewal.

Each plan includes defined allowances: seats, monthly credits (1 credit = 1,000 AI tokens, pooled across your workspace), and caps on agents, flows, and integrations, as described on our pricing page. When you reach an allowance, the related capability pauses until you upgrade or the monthly allowance resets.

You agree not to use the Service to:

• Violate any law, or infringe anyone's rights (including privacy and IP rights).
• Send spam or unsolicited messages through connected tools, or misrepresent who a message is from.
• Upload malware, probe or disrupt our infrastructure, or access another customer's data.
• Reverse engineer the Service or use it to build a directly competing product.
• Resell or sublicense access without our written agreement.

You own your data: the content you upload, the data flowing from your connected tools, your agent and flow configurations, and the outputs your agents produce for you. You grant us the limited license needed to host, process, and transmit that content solely to operate and support the Service, as described in the Privacy Policy. We do not use your data to train models.

• AI-generated output may be inaccurate, incomplete, or unsuitable for your purpose. Review it before relying on it for consequential decisions.
• Agents and flows act with the permissions you give them. You are responsible for the actions they take in your connected tools, including messages sent and records created; features like approval gates and run logs exist so you can supervise them.
• The Service is not designed for use where failure could lead to death, personal injury, or severe damage (medical, legal, or financial advice delivered without human review; safety-critical systems).

The Service integrates with third-party platforms you choose to connect and relies on third-party providers (cloud hosting, AI models, payments). Your use of a connected tool remains governed by that provider's own terms, and we are not responsible for third-party services, their availability, or changes to their APIs that affect an integration. You can revoke any connection at any time from your settings.

Sublime and its software, design, and branding are owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. Feedback you send us may be used to improve the Service without obligation to you.

We work to keep the Service available and performant, but it is provided without a guaranteed uptime level (enterprise SLAs are available; contact sales). We may change, add, or remove features; if a change materially reduces core functionality you paid for, you may cancel and receive a prorated refund of prepaid, unused fees.

• By you: stop using the Service and delete your workspace at any time from settings; deletion of data follows the retention rules in the Privacy Policy.
• By us: we may suspend or terminate access for material breach of these Terms, non-payment, or where required by law, with notice and a chance to cure where practicable.
• Sections that by their nature should survive termination (payment obligations, IP, disclaimers, liability limits) survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

You will defend and indemnify Sublime against third-party claims arising from your content, your use of the Service in violation of these Terms, or your violation of law or third-party rights, and we will defend and indemnify you against third-party claims that the Service itself infringes their intellectual property.

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict of law rules. Before filing a claim, contact us at hello@trysublime.io first; most disputes can be resolved informally. Any claim must be brought within one year of when it arose, where the law allows.

We may update these Terms from time to time. We will post the new version on this page and update the date above; for material changes we will give you advance notice by email or in the product. Continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Email hello@trysublime.io or use our contact page.